PRIVACY POLICY

This privacy policy lets you know what to expect when personal data is collected, and how to get in touch to discuss any element of how data is handled.

DATA PROTECTION CONTACT

If you have any queries regarding data protection, please email, quoting GDPR in the subject line.

THE DATA WE PROCESS

Basic personal and health related data is collected so bookings can be made and communicate with you via emails and SMS reminders about your appointments and help us to understand your needs and provide the best possible treatment.

HOW THE DATA IS PROCESSED

Customers

Digital personal health forms are completed by you on your initial treatment and are stored in a locked room. We endeavour to keep up to date records of your health and progress during each session, however, it is your responsibility to provide your therapist with alterations in medication and/or health. 

If you have contacted Julie Dryburgh – Mindset Coach from the website, you will be

subscribed automatically to the mailing list and you will receive emails from time to time regarding deals/discounts and upcoming information.  If at any time, you no longer wish to receive these emails you can ‘unsubscribe’ manually with the link located at the bottom of the newsletter or you can email julie@juliedryburgh.com, quoting ‘UNSUBSCRIBE’.

Mailing lists

MailChimp is used to manage our customer mailing lists. They are a reputable global service provider and are fully aware of their responsibilities with regard to information security and data protection. They have a Privacy Policy of their own which can be found at https://mailchimp.com/legal/privacy/. (If you’re interested, they also have a more detailed piece about their GDPR compliance:

https://kb.mailchimp.com/accounts/management/about-the-general-data-protection-regulation).

MailChimp’s servers are located in the USA; they are registered under the Privacy Shield arrangement.

Other data stores

We may use Acuity Scheduling to manage and process online bookings. Their privacy policy can be located here: Their privacy policy can be located here: https://acuityscheduling.com/privacy.php.  No information relating to bank account or credit card payment details are kept on our systems.

INTERNET INTERACTION

Our Website

Personal data is not stored on our website, which is hosted by WordPress who log information for support and problem diagnosis purposes, individual identities are not stored.

Where cookies are used, it is simply to make it work and provide a good customer experience, you can tweak the settings on your browser to suit your privacy preferences.

Social media

We use Facebook, Instagram, Twitter and LinkedIn to post news and information. Private messages will be removed after no more than six months.

Verbal and/or written consent is acquired before posting images or written testimonials on such social media platforms.

YOUR DATA PROTECTION RIGHTS

You have a number of rights under the laws of data protection. A ‘Data Request’ log of requests received is kept to demonstrate compliance with data protection law.

  • Right of access: you can request a copy of any personal data we hold about you.
  • Right to rectification: you can ask us to correct any data that’s wrong.
  • Right to erasure: you can ask for your data to be deleted, as long as we don’t have a legitimate need to hold onto it (e.g. to send bills).
  • Right to restrict processing: you can ask that we stop processing your data if there’s some kind of dispute about its use.
  • Right to object: you can object to us using your personal data.
  • Right to data portability: if you want us to send a copy of your data to another organisation, please ask.

COMPLAINTS

If, at any point, you are dissatisfied with the way in which your requests/information has been handled, please contact the local data protection supervisory authority:

Office of the Information Commissioner

Brunel House

Old Street

St Helier

JE2 3RG

Jersey

Web: https://oicjersey.org/

Email: enquiries@oicjersey.org

Phone: +44 (0)1534 716530

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