Cancellation Policy

Please note that 24 hours advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment with myself. Failure to do so will result in loss of full session cost.

When booking an appointment, payment is taken prior to the appointment, by way of an invoice.

If a cancellation is made before the 24 hours notice period and you do not wish to reschedule, please email us for a refund in full.

No Shows

Anyone who fails to show up for a scheduled appointment and does not provide 24 hours cancellation notice, will be considered a ‘no show’ and will be charged the full amount for the missed appointment.

Late Arrivals

Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending on how late you arrive, your therapist will determine if there is enough time remaining to start a session.


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